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Normandy Local Reference INFOrmation
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INFOrmation

Utilities - Service Numbers

Problems with your telephone, water, electricity or gas? Find the contact number for EDF, GDF, France Telecom or your water company in Northern France departments of the Normandy (50) (14) (61) (27) and (76)

Some utility companies (EDF electricity and France Télécom telephone and Internet) provide an English-speaking service to international customers. 

Telephone

France Télécom is the national supplier of telephone lines operating under the brand Orange: France Télécom/Orange website  

 

France Télécom 
Call centre open daily, 24 hours a day (24/7) Tel: 3000
Technical assistance (24/7) Tel: 3900
After sales service Tel: 1013 
Customer services  Tel: 1014
Business service Tel: 1015 
France Télécom/Orange English-speaking customer service open Monday to Saturday 09:00-17:00 Tel: 0800 364 775
English-speaking hotline (calling from outside France) Tel: 00 33 1 55 78 60 56 
France Télécom/Orange website (in French) explains how to get connected (landline, Internet and mobile), accessories and services available, paying bills and what to do if the service is not working Website
Electricity: Emergency and Important Numbers

EDF (Electricité de France) is the national electricity provider to all of France. The English-language website has comprehensive information for: 

A service breakdown call centre is open 24 hours a day, 7 days a week (24/7).  A "within 2 hours" emergency service is available by subscription to business customers. 

EDF provides an English-language e-mail and telephone service to foreigners in France and international second home owners.

Other EDF Service Numbers
Domestic residential and business electricity Website (in English)
EDF English-language e-mail service (residential and business) e-mail  
English-speaking call service for domestic customers and business accounts
Open Monday to Friday 08:00-18:30		 Tel: 05 62 16 49 08
Tel:  00 33 5 62 16 49 08 (outside France)
EDF customer support (in French)
Or call the number on the latest invoice (see top right hand corner)		 Tel: 0810 333 776 
Emergency: Using EDF website, enter the postal code or commune name in the box on the right. A pop-up window reveals the telephone number
Or to reach the appropriate local number call the emergency number on the top right corner of the invoice for the property or		 Click here 
Gas: Emergency and Important Numbers

GrDF (Gaz de France) is the national supplier of domestic gas to home in France. The English-language website has information relevant to private residential customers and business people.

Gas emergency service available 24/7.

  • To find the relevant local emergency number to call: Click here and enter the name or postal code of the property's commune and click "valider"
Other GDF Service Numbers 
General GDF enquiries (in French)
Once the call is answered (by a recording) enter the five digits of the relevant postal code		 Tel: 0810 800 801 
Calling GDF from outside France Tel: 00 33 2 38 52 85 70
Water: Emergency
Veolia (formerly Générale des Eaux) is a national supplier of domestic water.
  • For the Veolia website: Click here 
  • To find the relevant local service centre: Click here (search using the "Nous contacter" option at the bottom of the page, or enter name and client contract number)

Lyonnaise des Eaux also provides water for some parts of Normandy. The company's contact numbers differ from comune to comune. 

  • For the Lyonnaise des Eaux website: Click here
  • To find contact numbers for a particular comune: Click here
Further Information
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Selected Local Businesses
IBS Immobilier and Normandy Property Sales
Providing real estate properties in western Normandy plus house-buying tips and advice to those wishing to buy in Normandy. PWT NormandyLife also represents IBS Immobilier located in Brehal (50). Ask for Philippa. Find out more...
Pine Français - Superb Recycled Pine Furniture & Kitchens
Top quality reclaimed pine furniture at factory prices. Huge range available - tables, chairs, dressers, beds, wardrobes, coffee tables, granite-topped free-standing kitchen units, & much more. Delivery anywhere in France from our Brittany base. Find out more...
Cabinet Faudais
Established in 1913, we offer a full professional service with English speaking agents in 6 agencies. View our website and discover our selection of character stone cottages, farms, modern or ancient houses and chateaux throughout Manche and Calvados Find out more...
JD Consultants
With over 25 year's experience, JD Consultants offer a complete architectural service. Sympathetic restoration work or contemporary design. Located on the Normandy Brittany borders. Contact Joe de Kerpel for expert help. Find out more...
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Living In Normandy
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